Find answers to all your questions about Ziegler Group’s freight-forwarding services, including air, ocean, road, and rail freight, customs clearance, and more. Learn how we cater to industries like healthcare, automotive, and FMCG.


Frequently Asked Questions (FAQs)

What services does Ziegler offer?

Ziegler offers a comprehensive range of freight-forwarding services, including air freight, ocean freight, road freight, rail freight, customs clearance, warehousing, distribution, and supply chain management.

Which industries do Ziegler support?

Ziegler are fully flexible in working with a plethora of different industries, without limitation including chemicals, cosmetics, healthcare, FMCG, events, fashion, automotive, alcohol, sport and leisure. Our range of services and collective experience ensures that we can accommodate any sector.

How can I track my shipment?

To track your shipment, simply visit our website and use our online tracking tools ZOE and EasyTrack. Enter your shipment reference number or container number, and you will get real-time updates on the status and location of your shipment.

Does Ziegler provide customs clearance services?

Yes, we offer expert customs clearance services to ensure smooth and compliant import and export procedures. Our experienced team handles all necessary documentation, customs regulations, and duties on your behalf.

Can Ziegler handle oversized or specialised cargo?

Absolutely! Ziegler specialises in handling oversized, heavy, and specialised cargo through our bespoke service Special Request by Ziegler. Our team has the expertise and resources to handle complex logistics requirements, including project cargo, out-of-gauge shipments, and dangerous goods.

How do I request a quote for freight-forwarding services?

Requesting a quote is easy. Simply visit our website and fill out our online quote request form, providing details such as the type of shipment, origin, destination, dimensions, and weight. Our dedicated team will promptly provide you with a competitive quote tailored to your specific needs.

What countries does Ziegler operate in?

Ziegler has a global presence and operates in numerous countries around the world. We have a vast network of partners and agents, enabling us to provide seamless freight-forwarding services across multiple continents.

Does Ziegler offer warehousing and distribution solutions?

Yes, we offer comprehensive warehousing and distribution solutions to meet your supply chain needs. Our state-of-the-art warehouses are strategically located, equipped with advanced inventory management systems, and staffed by experienced professionals.

How does Ziegler prioritise sustainability?

At Ziegler, sustainability is a core value. We are committed to reducing our environmental impact and promoting eco-friendly practices. We optimise routes to minimise fuel consumption, utilise sustainable transportation options, and implement initiatives to reduce carbon emissions.

What technology does Ziegler use to enhance its services?

Ziegler embraces cutting-edge technology to enhance its services. We leverage digital platforms for seamless communication and visibility, utilise data analytics for optimising operations, and integrate blockchain technology for enhanced security and trust.

How can I contact Ziegler for further assistance?

You can reach out to us through our website’s contact page, where you will find our contact details, including phone numbers and email addresses. Our dedicated customer service team is always ready to assist you with any inquiries or concerns you may have.